NYC ACCESS HRA
by NYC Human Resources Administration
Version 2.9
📅 Updated Apr 27, 2022
SNAP and Cash Assistance On-The-Go: Case Status, Appointments and Doc Upload
Features NYC ACCESS HRA
ACCESS HRA mobile - your benefits on-the-go!nnView Case Details and EBT BalancesnThe Cases section of the app lets you view the current status of your SNAP or Cash Assistance case, the EBT balance for each of your benefits, and any upcoming Recertification dates.
You can also track your Fair Fares NYC discount status, your Fair Fares NYC renewal period, or Access-A-Ride status.
nnView AppointmentsnThe Appointment section of the app lets you view appointments that are upcoming, missed, or completed.
It also lets you add a reminder for your appointment to your phone or tablet.nnView PaymentsnThe Payments section of the app lets you view upcoming and past payments for your case, such as payments made to your landlord, utility company, or to your EBT card.nnRequired DocumentsnThe Required Documents section will show you a list of the documents that you need to return to the agency to support an application, recertification, periodic report or special grant request.
You can take a photo of each document or select an image from your camera roll straight from this list.
Your history of documents that you have uploaded can be seen on the My Uploads screen.
Each document will stay on the list for 100 days.nnNote: Uploaded documents must be of good quality for the Agency to review.
Submitting documents does not mean that your documents prove the eligibility factor.
Please visit the My Documents section to check if the Agency accepted the documents you submitted.
Only documents that are listed in the My Documents section were accepted by the Agency.nnView Accepted DocumentsnThe Documents section of the app lets you view a list of documents the Agency received from you about your case.
Each document that you submit and is accepted by the Agency stays on the list for 60 days from the date it was accepted.nnProfile InformationnThe Profile section of the app provides you with the contact information and notification preferences you have previously provided to the agency.
If you have a CA or SNAP case, you can only update your profile every 24 hours.
If you are only a Fair Fares NYC client, you can update your profile as often as you need.nnAdditional InformationnYou can also get real-time notifications on your smartphone about your case, such as when your case ‘Recertification’ is due, confirmation of an online application submission, upcoming appointments, required documentation and E-notices.nnACCESS HRA mobile is available in English, Spanish, Arabic, French, Korean, Russian, and Simplified Chinese.
Secure & Private
Your data is protected with industry-leading security protocols.
24/7 Support
Our dedicated support team is always ready to help you.
Personalization
Customize the app to match your preferences and workflow.
See the NYC ACCESS HRA in Action
What Our Users Say
Don't just take our word for it. Here's what our users have to say about our Android app.
"always errors and not accessible"
Sam Baldeo
"excellent"
Herbert Walters
"easy to access and use"
Awilda Santiago
"I can find whatever I need the app is very useful"
Fredericka FowlerSmith
"Very good"
Jeremie Diaz
"It won't let upload the documents that is needed for me too apply"
Andrea Street
"It's also it gives me everything outdated then it tells me to update or upgrade but it's not showing am anything new it's always two weeks of backed up thing!..."
Wilfredo Curbelo
"I need to upload documents by 3/20/22 but this app has not been working for days now. Keeps freezing or not opening. Help!"
Monique Black
"They deleted my other comment but this app is absolutely horrible been trying to get into my account for 3 days now to finish uploading documents and been getting the same message telling me they can't find my account. This app is preying on people that's already suffering or in need of help. Don't deleted this comment deal with the criticism this app deserves"
Judy Acevedo
"Could be better"
DaGodDesS Santiago
Get the App Today
Available for Android 8.0 and above